Technology Utilization
“Communication Made Easy”
Constant Updates
Our shops are able to contact you via email, call, or text! Our software lets you approve or deny services, message your Service Advisor, and see photos of your vehicle all in one simple link! Our current customers love having the ability to see what’s happening with their vehicle all in one click!
Paperless Receipts
Our system allows for paperless receipts via email or text message. Cutting down on our paper receipts is better for the environment and it’s faster and easier for you!
Technician Tablets
Having tablets for all of our technicians improves efficiency and generates better customer communication. Our technicians are able to send photos and videos to both our customers and Service Advisors!
Always Efficient
Why we love it:
There were many reasons our shop decided to switch to tablets, but what it all came down to, was that they improve efficiency. Techs can see their appointments instantly, even if they’re in the back of the shop. They can scan the VIN number right off the vehicle to get all the proper information for maintenance schedules and parts that are specific to the make and model. Our techs are also able to message their Service Advisor right away if they come across a problem without having to make a trip up front – that’s a savings of 40-120 steps each time!
Why our customers love it:
We also have the ability to send constant updates to our customers, and they are able to accept or decline any of our recommendations with one click! This also allows customers to see photos and videos of our technicians thoughts on their vehicle, so that they can see all the good and bad things that could be going on with their vehicle. We think this has been an awesome addition for our customers, don’t believe us? See what our awesome customers below had to say!
Awesome place to go for car needs! They have a super useful system where they send updates and texts you can answer about your vehicle instead of having to call every time. They saw my daughters carseat and left a little bear for her! She was so happy when she saw it! Will be making this place my go to place for future car problems! Thanks Matt’s automotive!
They were very good about letting me know everything going in with my vehicle, sticking to their schedule. They have a cool service where they text you a link to your vehicle’s inspection report, so I can see everything they inspected, and which components or systems need attention. They fixed my car up very well.
The service here is exceptional. A little spendier than some places, but it is made up for by the detailed explanations of the work they’re doing, the thorough inspections with pics sent to you by text or email, and the friendly, professional service.