Automotive Service Advisor

Job Summary

The Service Advisor is responsible for building loyal clientele, building strong guest relationships, relaying technicians findings to our guests in a clear and educational way, and ensuring all service is performed at the highest level possible.

Responsibilities and Duties

• Ensure guests receive prompt, courteous and effective service.
• Build thorough and complete estimates for service and repairs needed on guests’ vehicles based on technician findings and recommended OEM maintenance schedules.
• Prioritize required services and be prepared to provide options upon request.
• Keep guests informed on completion time, service expenses and possible changes.
• Ensure every gusts has a positive experience.
• Know products competently to answer characteristic and operational questions regarding a guest’s vehicle.

Skills and Qualifications

• Two years of service advisor or management experience required
• Previous sales and/or automotive experience, and may have extensive technical background with management training.
• Strong communication skills required to deal with customers, employees and vendors.
• Professional certification from the National Institute for Automotive Service Excellence (ASE) is preferred.
• High school diploma or equivalent is preferred.
• Driver’s license is preferred.