Automotive Service Advisor

Job Summary

The Service Advisor is responsible for building loyal clientele, building strong guest relationships, relaying technicians findings to our guests in a clear and educational way, and ensuring all service is performed at the highest level possible.

Responsibilities and Duties

  • Ensure guests receive prompt, courteous and effective service.
  • Build thorough and complete estimates for service and repairs needed on guests’ vehicles based on technician findings and recommended OEM maintenance schedules.
  • Prioritize required services and be prepared to provide options upon request.
  • Keep guests informed on completion time, service expenses and possible changes.
  • Ensure every gusts has a positive experience.
  • Know products competently to answer characteristic and operational questions regarding a guest’s vehicle.

Skills and Qualifications

  • Two years of service advisor or management experience required
  • Previous sales and/or automotive experience, and may have extensive technical background with management training.
  • Strong communication skills required to deal with customers, employees and vendors.
  • Professional certification from the National Institute for Automotive Service Excellence (ASE) is preferred.
  • High school diploma or equivalent is preferred.
  • Driver’s license is preferred.
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Job Type: Full Time

Schedule: 10 hour shift
Monday – Friday
7 a.m. – 6 p.m.

Work Location: 1 location

Pay: $35,000 – $50,000 per year

Paid Training: Yes

Management: Store Manager

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee discount
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan
  • Vision insurance