Customer Experience Representative
Position Summary
Matt’s Automotive is growing and we are looking for a superstar Customer Experience Representative to join our team. Candidate would work the owner and all store managers to provide administrative support to the team.
Responsibilities and Duties
- Be a TEAM player
- Know the company well enough to answer basic guest questions whether on the phone or in person
- Provide courtesy rides for guests
- Provide guest pick up and delivery service
- Guest follow up via phone
- Guest follow up via post card
- Assist with runs from location to location
- Clean/vacuum/refuel loaner/courtesy vehicles
- Clean guest waiting areas/restrooms, restock all supplies
- Clean offices/restrooms, restock all supplies
- Clean lunchrooms/team member restrooms, restock all supplies
- Assist wherever needed
- Record notes and messages
- Run errand’s
- Quick Learner
- Answer phones calls and direct them appropriately
- Ensure guests have an exceptional experience
- Other duties as assigned
Ability to commute/relocate:
- Moorhead, MN 56560: Reliably commute or planning to relocate before starting work (Preferred)
Job Types: Full-time, Part-time
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
Pay: $14.00 per hour
Experience/Certification:
- Driver’s License (Required)
Work Location: 1 location
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance