There were many reasons our shop decided to switch to tablets, but what it all came down to, was that they improve efficiency. Techs can see their appointments instantly, even if they’re in the back of the shop. They can scan the VIN number right off the vehicle to get all the proper information for maintenance schedules and parts that are specific to the make and model. Techs can message their Service Advisor right away if they come across a problem without having to make a trip up front – that’s a savings of 40-120 steps each time!
If they take 2 steps per second that’s 20 seconds to 1 minute every time they need to come up front with a question or recommendation. Service Advisors can message Technicians with a customer’s last minute requests or approvals for work. Service Advisors don’t have to decipher bad handwriting. Customers have the option to have their inspection emailed, texted, or printed. Technicians and Service Advisors can take pictures of customers’ vehicles and send them to the customer via email or text. We’ve seen significant improvements not only in efficiency, but in communication as well – it’s been an amazing investment.