Customer Loyalty CardSystem Admin
Went to Matt's Automotive for an oil change. Great service and experience! Had my 4-year old nephew with (he had insisted on dressing as spiderman). When my car was done we even found a Matt's Auto beanie bear holding a pic of spiderman sitting his car seat. Made our day! Thank you!
15:49 04 Jan 19
My experience with Matt’s was one of the best, if not the best, vehicle repair experiences I have ever had in my lifetime of owning a vehicle. Their customer service was outstanding, the costs were appealing, and the technology platform they use to update customers on their vehicle inspection, estimates, repair feedback, and additional notes was like something I have never experienced! You have to check out Matt’s next time you need auto repair and care.
23:28 03 Jan 19
Everyone at Matt’s Automotive were wonderful to work with. I had a flawless experience and they went above and beyond finding a way to warranty parts that Corwin wouldn’t help me with. They went out of their way to get me a vehicle to drive while mine was getting worked on. Vern was especially outstanding!! I would highly recommend bringing your vehicle here for all your needs!
00:17 11 Dec 18
I was having trouble with my Ford pickup not shifting properly and needed help, especially since I was over an hour from my home. I brought my truck to Matt’s, without having any knowledge of their business. I walked in the front door and was immediately impressed with the cleanliness and professional look of the front desk and lobby. I met with Jason and he was very honest and upfront with me. My truck was thoroughly inspected, over and beyond anything I had expected. Not only was my transmission issue diagnosed, but they gave me a detailed list of every other mechanical issue that needed repair. I was initially quoted a price for the transmission diagnostic, and at the end, that is all they charged me, even after spending a good amount of time looking over my entire truck! The communication from Matt’s was very appreciated. Jess was on the phone with me many times keeping me updated and did a great job explaining the final diagnosis. I have a daughter that just finished college in Fargo, and will be residing there working at her new job. Thankfully she lives nearby Matt’s Automotive. It gives a father piece of mind that I can comfortably send her to a honest business that takes pride in everything they do. Hard to find that quality in today’s world. Don’t expect to walk in and have your vehicle fixed immediately. I say that on a positive note! Good things are worth waiting for. Working in law enforcement, I learned to watch, listen and trust my ever growing gut! As I stood in the lobby and watched the number of customers herding into Matt’s, I realized they have obviously worked very hard to draw that kind of flow. Even though they deal with a large amount of customers, they can handle it...and make a point to do it without stressing. Overall, I cannot say enough about Matt’s. I appreciate privately run businesses that are successful in our corporate, box store world. Matt’s is a very fine example of this. Thank you to everyone at Matt’sfor your help and look forward to seeing you again! Sincerely, Paul
15:56 07 Dec 18
Matt’s Automotive Service was amazing to work with. I drive a Range Rover so it is hard to find good spots to work on my car in Fargo. They were upfront with all the costs. Worked with me to drop me off @ my apartment. Would highly recommend them to anyone needing auto service!
00:50 05 Dec 18
Their prices seem a little higher than average but they make up for it in service. Had my rear brakes replaced in May. Matt's will warranty work for 3yr/36kmiles. Well at the start of this winter I started to have issues with my new brakes squeaking when cold. I took my car in in mid November and they ended up replacing the rotors and pads that were squeaking and I didn't have to fight them to make it happen: the replaced them with a smile! If you're scared of mechanics I definitely recommend Matt's.
01:42 16 Nov 18
I get regular oil changes and check ups keeping my car in good shape. New brakes this summer developed a squeak and they worked to make it right. Ask questions and they will explain.
19:34 24 Oct 18
The customer service here is some of the best I've had in the area. I went in to have my astro start looked at. It turned out just to be a quick fix and they didn't charge me. I am super appreciative of the team at Matt's. I would reccommend this business to anyone in the area.
21:13 19 Oct 18
I very highly recommend Vern Newman and his crewmen, all of them, but especially DAVE. Poor Dave was tasked to work on my 1993 Buick Roadmaster Hearse which had been sitting in a field for a while...Mice had taken over the air filter to use as nesting material and Dave duct-taped his jeans legs shut so the live ones wouldn't..well, you get the drift. I bought this car sight-unseen. I asked Vern to replace all the tires, hoses, everything rubber-y and hose-y, etc...And to make it safe enough for me to fly up to Fargo from Fort Worth, Texas and drive it home! And anything else he could find that needed fixing. He sent me pictures over text message to show me stuff that needed work and why. These guys are absolutely trustworthy. They didn't fix it if it wasn't broke, and they did fix what was broke! They went over my car for 3 weeks and made sure it was great! All this for a probably-not-returning customer. Hey, Vern...we sure could use you and your guys down here in Texas!!
The Purr De Leash Project
05:52 11 Oct 18
I first took my car to another place (was quoted one thing and told another). I called Matt's in a panic and released my car to them from the other shop. Matt's kept me updated on everything by texts and calls! They made sure to call me before they did anything extra. Ended up having to have the other front wheel bearing changed and had to leave my car there. I got a loaner car for the time they had mine. When Matt's told me that there was a light on that was not there, Vern told me that he was not sending me out of the shop with that light on if I did not come in with it on. Found out that a tab got bent a little bit when the part got sent on. I did not have to pay any extra on it since he said it was an error on their part. I HIGHLY recommend Matt's!!! They are now my go-to place for all my repairs. Thank you so much.
16:46 12 Sep 18
My car was backed in to. I went to Matt’s through a referral of a friend. I was able to bring my car immediately in after speaking to Travis on the phone. Travis was awesome! He was super friendly and explained everything step-by-step to me. He was more than helpful! Also told me if I had any questions on how insurance is handling this or anything to call him and he will try to help which was above and beyond his job. Although I’ve never had to fix my car due to collision, I have been to different shops- and this one has had the best service I’ve delt with!
21:50 21 Jun 18
I always enjoy going to Matt’s auto. The staff is friendly and you’re treated with respect each and every time you step inside the establishment. I have always had great service and am treated with respect!
11:45 04 Apr 18
I am VERY pleased with service received at Matt’s Automotive!!! Extreme timely responses. Left initial email at 7:40 am and received phone call from VERN at 8:01! Appreciate straight forward, kind and understanding service. Had car serviced a month to date at another service center. They were BUSY yes. But Matt’s came back with info that could have/should have been made known to me month earlier. Not only did they explain car problems but emailed with pictures, all that was fine, all that was cautionary and what was absolutely the problem. Even MATT himself responded to emails. Unfortunately, car issues arose just days after the passing of my mother in law. I HAVE NEVER had a service center owner and manager express sympathy nor compassion to such a degree. VERN is a gem. What service center manager would offer a hug of COMPASSION. None dare I say!!!! And Matt!!! The community is blessed to have him out there building a business on HONESTY, INTEGRITY and PRINCIPLES!! My family and I thank you for your kind words and more than fair treatment regardless of our personal grieving!!! I will, and have, told anyone I know about how absolutely GREAT ALL STAFF at Matt’s Automotive are!!!! I will be back. You are now my “ go to guys “ and “gals”!!!!!! Thank you for the blessing you were at a difficult time of our life. I was very touched and will spread the word. Good guys do finish first!!!! You deserve every bit of your ratings and have gained lifelong customer!!! Continued growth and prosperity to you ALL!!! Your compassion and empathy will not be forgotten!!!! YOU ARE ALL ROCKSTARS!!! Dawn S.
14:53 02 Apr 18
The staff was extremely friendly and helpful with an question or concerns that we had. Had my car fixed within a day. I recommend them to anyone I know!
18:27 30 Mar 18
Honest, competitively priced, expedient. Also friendly which was unexpected but not unappreciated. Vern at the front desk is friendly, professional, and has a unique ability to thoroughly explain everything in layman's terms. As I waited for my oil to be changed, I watched him handle several customers with the utmost diligence. Whoever is in charge of keeping the lobby clean is doing an excellent job because that place is spotless despite the slushy spring weather. Service was quick and very reasonably priced. I also used a $10 off coupon from the back of my Cash Wise receipt which was awesome. I will definitely recommend them to friends and family.
03:13 10 Mar 18
Great service, Vern was very good about explaining the problems with our vehicle. Help to determine what was propriety to fix first. They also kept us updated on progress of the vehicle. I would highly recommend Matt's for your repairs.
00:14 27 Feb 18
I've been going to Matt's Garage for a little more than 2 years. Their warranty is awesome, the roadside assistance has saved the day, and I love how fast their services are along with the courtesy rides. The best part tho is that I'm never talked down to or 'mansplained' to. I'm treated with extremely professional courtesy and given all the information and time I need. Matt's Garage uses great visual tools, and also I love that they will text me updates. Recently Vern at the Fargo location spent 20 minutes on the phone, talking through my options because I'm in a position of... get a new car or fix my old one. Matt's Garage helped me make a decision I feel very good about. They have a customer for life in me!
Melanie Haven Gilbert
03:00 21 Feb 18
Awesome as always. Just did a transmission flush with them and they filled my tires with air. No questions at all. They are great there.
21:07 19 Feb 18
Wow! Thanks for fixing my truck. Better yet, thank you Vern for educating me better than anyone ever has on technical issues with my truck. I was able to go home and "speak with confidence"! :-)
02:25 08 Feb 18
I received a much higher quote from my regular mechanic. Decided to look at other shops and Matt had the best price. Not only did they have a good price, but they provided great customer service. I will be returning not only for the price, but the unbeatable value they provide.
15:25 02 Feb 18
I am so glad I decided to go to Matt’s Automotive. They treat their customers with respect and appreciation. Everyone I interacted with was polite and friendly. They have such a wonderful reputation and give back to our community. It’s nice to find a shop I can trust. Another plus is having a courtesy car service. They are now my go to shop for all things automotive. Thank you.
23:55 01 Feb 18
Absolutely great service. From booking the appointment to picking up my vehicle, every part of the experience was excellent. Great customer service, very knowledgeable, kept me informed and up to date, made an effort to complete the work as soon as possible, and kept my costs as low as possible. Would definitely recommend.
Theodore Jetty Jr.
04:01 29 Jan 18
Very knowledgeable and helpful staff! Vern was able to answer my questions quickly, and in a way I understood. He was able to help me right then and there with a new remote for my AstroStart, which I really appreciated.
22:20 03 Jan 18
I called Matt's this morning at 9am. I told Vern at the Fargo store my concerns we were having with our vehicle & that Gateway had our vehicle for 6 days with said concern. I released my vehicle from the hands of Gateway due to lack of communication, along with other conflicts. Vern at Matt's Automotive Service Center was extremely helpful. Matt's had our vehicle for 6 hours & boom, vehicle fixed. 6 days compared to 6 hours! I cannot thank Matt's team enough. They are prompt, professional, poise & have exceptional customer service. Thank you Vern & all your guys to help us out. Expect spontaneous delicious pizza from us.
00:03 13 Dec 17
Wonderful service! Very detailed in the process and what needed to be done. Great customer service from answering all my questions, explaining everything, to the teddy bears provided for my 2 children. Also a clean and inviting lobby to sit and work in while waiting. First class experience!
18:09 05 Dec 17
Definitely a five star business. Great communication & work done in a timely manner. They took the initiative to keep me updated on the status of my car repairs throughout the process. Top quality work & excellent customer service!
03:05 01 Dec 17
This was the first shop I've been in where they actually do progress updates, online reviews, and Actually do the follow up and the end of the day...Chris and the mechanic were super friendly and didn't over charge me for anything (rates are low). My vehicle needed a complete tune up and handful of other things replaced too. They had it done in 1 day.. I couldn't believe it!! The results are amazing. Drives like I just bought it from the dealership... Excellent Job!!! I just moved here last month and you guys have my business for life.
08:29 21 Sep 17
Amazing service. Staff is outstanding and the facility is amazing. They provide you with an estimate before hand so you know exactly what you're paying for. If you need a ride or vehicle they're very willing to help you out. I will definitely be going here for any future services and recommend this place to anyone looking for any type of automotive service or repair.
13:58 26 Aug 17
We came to Matt's because our other mechanic closed. Matt's has treated us with respect and professionalism. We have never gotten the feeling they were trying to sell us on work we really didn't need done. From a major transmission fix to simple oil changes they have done great work and we will be repeat customers.
16:24 17 Aug 17
I brought my car in for a little TLC since it had gotten over 100,000 miles on it. After a quick inspection Matt's Automotive called me with a few minor fixes that should be done. They described each problem they found, what needs to be done to fix it, and gave me a quote for each thing. Understanding that these things can be expensive, they gave me a variety of options depending on the severity of the problem. Unfortunately a week after my repairs one of the parts malfunctioned causing me to bring my vehicle back. Matt's Automotive took great care of my car, replaced the part that was defective, and gave me a car to drive in the mean time at no cost to me! Great guys and great service!
19:56 10 Aug 17
Had a brake issue and brought my car in to Matt's. That were very friendly and did a diagnostic (which they capped so that I wouldn't wind up with some crazy unexpected charge). They found the issue and gave me a quote as well as went over some of the potential issues that could come up during the repair. The original work came in under the quoted amount. They discovered another issue and let me know about it before doing any work and gave me an estimate and let me decide first whether I wanted the additional work. That repair also came in under the estimate. They were fast in getting my repairs done, very knowledgeable, and very friendly. Highly recommend them. I dealt with Chris and he was great to work with.
00:09 05 Aug 17
I bring my car to Matt's because the employees have always given me detailed information about problems and options. They explain procedures, answer my questions, and provide better-than-usual warranties of their work. In addition, they reward customers with things like roadside assistance and now, a cash back gift card on repairs. As a customer, I am both respected and appreciated. I've been a customer of Matt's for a few years and recommend them frequently to friends and people at work.
21:08 04 Aug 17